Position Summary

The Network Engineer is responsible for implementing and maintaining Operational Infrastructure Services and Security of the Data and Voice services. The Network Engineer will be required to research, implement, troubleshoot, and monitor systems and processes that support the business.

Duties and Responsibilities

To perform this job successfully an individual must be able to perform each essential function satisfactorily:

· Monitoring overall performance of the internal and cloud infrastructure.

· Communicating across department groups & third party interaction.

· Proactively alerting if IT infrastructure is not meeting performance metrics.

· Working with the Help Desk, Service Delivery, and application teams to identify and manage planned activities.

· Follow problem management processes and practices.

· Own, Manage and Drive assigned requests, issues and programs as required for all technology related infrastructure service issues.

· Responsible for assigned tasks in Telecom/VoIP Systems, Network Services (VPN, Firewall, ISPs, Information Security), Data Centers, Server Operations, Application Infrastructure.

· Responsible for review of system and security logs and providing trend information.

Experience, Skills and Education

· This position requires 3+ years of experience in IT Infrastructure and Networking solutions.

· Able to translate complex technical procedures into plain English, easily followed by other members of the IT Group.

· Excellent documentation skills and attention to details

· Able to produce and deliver relevant and effective IT system solutions targeted to the desired solution.

· Must be able to work proactively and under pressure. Some after-hours and weekend work may be required.

· Comfortable working in a demanding fast-paced, customer-focused organization with start-up culture with evolving processes. Flexible and able to adapt to new situations as the business demands.

Required Knowledge and Abilities:

· Cisco and Juniper router and switch hardware.

· BGP and OSPF routing protocols.

· IPv4 and IPv6 knowledge.

· Cisco ISE for 802.1X wired and wireless (RADIUS and TACACS+)

· Cisco Wireless LAN Controller and Access Point experience.

· PaloAlto Firewall.

· Site to Site VPN experience.

· VoIP, Twilio experience is a plus.

· Proficiency in tracing network failures and assessing performance bottlenecks.

· Strong verbal and written communication skills are essential.

· Excellent organization and multi-tasking skills.

· Exceptional interpersonal skills and problem-solving capabilities.

· Ability to work independently and prioritize with minimal daily instruction.

· Ability to think strategically to improve current processes.